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Customer Service/Marketing Assistant Job Opportunity at Public Service Savings and Credit Cooperative Limited

Customer Service/Marketing Assistant Job Opportunity at Public Service Savings and Credit Cooperative Limited

Closing Date: March 28, 2025
Location: Lusaka
Employment Type: Full-Time

About the Organization

The Public Service Savings and Credit Cooperative Limited (SACCO) is a voluntary membership-based organization established in January 2018. Its primary mission is to promote a culture of savings among public service workers while providing accessible and affordable loans.

To support its growth, the SACCO is seeking a Customer Service/Marketing Assistant to join the team in Lusaka.

Job Purpose

The Customer Service/Marketing Assistant will be responsible for:

  • Delivering excellent customer service by handling inquiries, resolving issues, and ensuring smooth communication with members.
  • Implementing marketing strategies to enhance the visibility and growth of SACCO membership.
  • Conducting financial literacy programs to educate members on informed financial decision-making.
  • Recruiting new members and maintaining an up-to-date membership database.
  • Providing timely communication on key SACCO developments.

Key Responsibilities

  1. Customer Service & Engagement

    • Respond to member inquiries promptly to ensure smooth information flow.

  2. Marketing & Outreach

    • Implement strategic marketing campaigns to attract new members and enhance SACCO’s brand visibility.

  3. Financial Literacy Programs

    • Organize and conduct training sessions to promote sound financial decision-making among members.

  4. Membership Recruitment & Retention

    • Continuously recruit new members and maintain a comprehensive database for easy access to benefits.

  5. Communication

    • Effectively communicate SACCO updates and developments to members.

Qualifications & Experience

Education:

  • Full Grade 12/Form 5 Certificate.

Professional Qualifications:

  • Diploma in Business Administration, Marketing, Customer Service, or Public Relations.

Work Experience:

  • Minimum of 2 years of relevant experience in customer service, marketing, or a related field.

Required Skills & Competencies:

  • Strong written and oral communication skills in English.
  • Ability to write technical and analytical reports.
  • Excellent interpersonal and analytical skills.
  • Proficiency in computer applications.

How to Apply

Interested candidates should submit the following documents in PDF format (as a single document) via email:
✔ Application letter
✔ Updated CV
✔ Certified copies of academic and professional qualifications

📧 Send applications to: jobs@psmfc.co.zm
📅 Deadline: Friday, March 28, 2025 (by 12:00 PM).
📌 Subject Line: Clearly state the position being applied for.

Only shortlisted candidates will be contacted.

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